Better service. Stronger communities.
Front-line staff, case workers, and constituents stay connected in one platform — so requests resolve faster and trust grows stronger.
Built for
- Front-line staff
- Case workers
- Constituents
46%
of calls to county offices go unanswered
Source · Pew Research
55 min
average hold time for public services
Source · Forbes
1,000+
government agencies served on cloud UCaaS
Source · IDC
Serve every resident in every language.
Multilingual IVR, accessible call flows, and Section 508-ready interfaces meet constituents where they are — without buying separate tools for each language or accessibility requirement.
- Section 508 accessibility ready
- Multilingual IVR with live escalation
- Constituent SMS in their preferred channel
Public records, automatically.
Calls are recorded, transcribed, and retained per your record-retention policy. Audit logs are tamper-evident, queryable, and ready for FOIA, public-records, and accountability requests.
- Tamper-evident audit logs
- Retention policies per department
- FedRAMP-ready deployment options
Built for government
Service request routing
Inbound calls are tagged and routed to the right department — permits, utilities, public works — with SLA-aware queues.
E911 with room-level locate
Modern emergency calling with location accuracy down to the room — keeping staff and visitors safer in every facility.
Recording & audit trail
Tamper-evident recording, retention policies, and full audit logs to meet public-records and accountability requirements.
Multilingual IVR
Greet constituents in the languages your community speaks, with smart prompts and live-agent escalation.
Mass notification & callbacks
Push outage alerts, town-hall reminders, and callback requests to thousands of constituents in minutes.
Workforce & scheduling
Right-size staffing with built-in workforce management — match agents to call volume, even in seasonal spikes.
Plug into your stack
Voxago connects to the tools your government team already lives in — no rip-and-replace.
Built to perform.
Built to protect.
- Section 508
- FedRAMP-ready
- SOC 2
- TCPA
“We finally have a phone system that respects 508 accessibility and serves our community in three languages without extra licensing.”
Marcus Holloway
IT Director, County Services
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Upgrade to seamless business telephony. Start with Voxago today.
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