Contact Center
Run inbound call campaigns and manage agents, queues, and reports — built for contact centers of any size.
+60%
Agent efficiency
Unlimited
Concurrent agents
Real-time
Monitoring
Everything you need, built in
Contact Center Edition
Tie together all of your Contact Center communications in a simple interface. Enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports. Provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.
Dialer
Has a licensed Dialer feature. This feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator.
Feedback Forms
The feedback forms allow users to create forms, dispositions, or requests to capture additional information and have that information presented whenever users dial records using a dialer through the Campaign or receive calls using inbound queues.
Real-Time Agent Monitoring
Ensure that your call center workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.
Contact Center Wallboard
Wallboards provide the information for all your agents in real time. Data is presented in a way that is easier to read and helps measure the call center performance. Wallboards keep Agents informed with all call center activities while allowing them to remain focused on their own tasks.
Built for serious call volume
Every feature an agent needs and every metric a manager wants — unified into one contact center workspace built to scale.
“Our agents handle twice the volume with half the stress. Real-time monitoring and queue analytics changed everything.”
Priya Shah
Contact Center Manager
Why teams love it
Unlimited Queues (ACD)
Business Phone Systems often come with mobile applications, enabling employees to stay connected even when they are away from their desks. This is particularly useful for remote work or employees who are frequently on the go. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
Monitor Pages
A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organization which makes it completely user-friendly.
Queue Statistics and Reports
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.
Improve Service Quality
You can track call activities in real-time and generate relevant reports that will improve your business productivity. You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.
IVR Statistics
Gives you a detailed overview of how your customers are navigating an IVR menu. Currently, you can access three types of report: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Each report can be filtered by Date Range, IVR, Called Number, Caller ID, and Destination.
Explore other products
View allContact Center — questions answered
Try Voxago free for 30 days. Port your numbers in 24h. No credit card.
Get up and running in minutes — no credit card required. Cancel anytime.