Can supervisors monitor agents in real time?

Yes — listen, whisper (agent-only), or barge (join the call). Live agent status, queue depth, average handle time, and SLA breach alerts all visible from a real-time wallboard.

Do you support more than just voice?

Yes — voice, SMS, web chat, email, and social DMs all flow into the same agent workspace with one unified conversation history per customer.

What happens when the AI can't handle a call?

The agent transfers live to your team with full conversation context — transcript, intent, sentiment, captured data. No starting over. You configure fallback rules per agent (e.g. uncertainty score > X, urgent intent detected, after-hours senior staff routing).

Do you support skill-based routing?

Yes — route by skill, language, queue priority, time of day, or any custom attribute on the agent record. Combine multiple criteria with logical rules.

Do you have wallboards and real-time analytics?

Yes — out-of-the-box wallboards for queue depth, SLA, agent status, and AHT. Custom dashboards in the admin portal. All data also available via the REST API for export to BI tools.

Pick the playbook for your business

Contact Center That Scales with Demand

Queues, omnichannel, real-time wallboards, ERG callback, and AI fallback — handle peaks without hiring through them.

Step 01 / 03

Build your queues

Skills, languages, priorities, and SLAs — composed with drag-and-drop.

Step 02 / 03

Plug in channels

Voice, SMS, web chat, email, and social DMs into one agent workspace.

Step 03 / 03

Absorb the peak

ERG callback holds the queue; AI fallback covers overflow when volume spikes.

Key Features

Built for the way you work

Unlimited Queues + Skills

Route by skill, language, queue priority, time of day, or any custom attribute. Combine multiple criteria so callers reach the right specialist on the first transfer.

routing engine · live9 in queue

S. Anderson·+1 (305) ··0142

BillingENVIP

wait0:08

match95%

M. Chen·+1 (212) ··0144

Tier-2Tech

wait0:12

match88%

R. Garcia·+1 (415) ··0117

ES-MXBilling

wait0:32

match92%

47 calls routed today98% first-touch resolution

Omnichannel Workspace

Voice, SMS, web chat, email, and social DMs flow into the same agent screen with one unified conversation history per customer. No context-switching, no double-handling.

Unified inbox90 new

Voice

24 active

41 active

Chat

18 active

Social

7 active

One inboxall channels

Real-Time Wallboards

Queue depth, AHT, SLA, agent status, and abandonment — live and projected. Custom dashboards for ops; export-ready data for BI.

Live analytics· last 5 min

Live

247+12

Calls/hr

92%+3

Answered

0:42−5s

Avg wait

requests / min

last 5 minutes

+18%

95 now

100500

−5m−3m−1mnow

ERG Callback

Callers who don't want to wait can request a callback and keep their place in line. The system dials them when an agent frees up — no abandoned calls, no chargeback complaints.

3pending

+1 (305) 555-01882 min

+44 20 7946-01198 min

+1 (212) 555-014414 min

AI Fallback

When queues spike, AI Voice Agents answer routine questions, capture messages, and book callbacks for non-urgent calls. Live agents focus on the calls that need a human.

Queue full14 waiting

AI handles9/14 resolved

Escalate5 left

Peak season shouldn't break your support

Black Friday, open enrollment, a viral product launch — demand spikes faster than you can hire. Voxago's contact-center stack absorbs the surge with queueing, callbacks, omnichannel routing, and AI fallback so SLA holds even when call volume doubles overnight.

“Black Friday used to break us. With queues, callbacks, and AI fallback our SLA held even when call volume doubled overnight.”

Maya Patel

Head of Customer Ops

Why Voxago?

What you get with Voxago

Reliability

Trust in a telephony partner that ensures your call center is always up and running, providing consistent service to your customers.

Innovation

Stay ahead with Voxago's innovative features, adapting to the dynamic landscape of customer communication.

Dedicated Support

Our 24/7 customer support ensures that you are never alone; we're here to assist you at every step of your telephony journey.

Explore other solutions

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Compliance-Ready Calling

CRM-Powered Workflows

Multi-Location Operations

FAQ

Customer Support at Scale — frequently asked

Get started

Upgrade to seamless business telephony. Start with Voxago today.

Get up and running in minutes — no credit card required. Cancel anytime.

See pricing

99.9%

Uptime SLA

24/7

Expert Support

< 5 min

Setup Time