Every sales call, analyzed by AI
Call Force transcribes every call, scores it against your playbook, and shows where deals slip away.
Runs on your Voxago phone system and the CRM you already use — no rip-and-replace.
Most teams listen to 2% of calls and hope for the best
Reviewing a handful of calls by hand leaves money on the table. Here's what the numbers look like — and what changes when every call is scored.
~2%
of calls a team actually reviews by hand
21%
average B2B win rate — most deals are lost
~52%
of reps hit quota in a given quarter
5.7 mo
average ramp for a new rep to full quota
Score 100% of calls and coach every rep — conversation-analytics teams typically see 5–15× ROI in the first year and cut manual QA by up to 80%.
Industry benchmarks, 2026 (Sybill, Convin, RevOps studies). Illustrative, not a guarantee of results.
Call Force in action
Play a real call. Watch Call Force work.
Press play on this real English call. The transcript lights up word by word, questions are highlighted right in the dialogue, and the scorecard explains exactly what happened.
AI conversation analysis
07.06.2026 13:50
Overall call score
Based on 6 metrics
53%
16/30
Summary
A customer received the wrong shade of scarf the night before his wife's birthday. The rep apologized, pinned down the right color, arranged a no-cost exchange at the nearest boutique, and added a goodwill gift for the inconvenience.
Coaching tip
Great recovery and the goodwill gift was a nice touch. Next time, acknowledge the shipping error directly and confirm the exchange terms out loud.
Order exchange request
Click any line to jump to that moment.
Everything your team needs to win more calls
From the first hello to the closed deal — Call Force scores, summarizes, and coaches on every conversation.
AI Scorecard
Configurable rubric per call type. Every metric — greeting, needs discovery, objection handling, next steps — is scored, color-coded, and explained with the exact reason.
Sales · Outbound
Transcription & diarization
Speaker-separated transcript with talk-ratio, timestamps and one-click playback. Jump to any line of the conversation and translate it instantly.
Do you have the item number?
It’s called a New Yorker, blue.
Navy or royal blue?
What’s the difference there?
Sentiment & CSAT
Inferred sentiment and a CSAT estimate for every call, so you can spot frustrated customers and stand-out conversations without listening to a single minute.
CSAT
4.6/5
Sentiment
Positive
Trending up
+18%
Agent KPI leaderboard
Rank managers by score and outcome, see who's improving, and get per-call coaching notes that tell each rep exactly what to fix.
Customer questions
Every question your customers ask — extracted, categorized by topic, and flagged as answered or missed, so nothing slips through.
Lead rescue & missed calls
Track answer rate and response time, surface missed and unreturned calls, and fire alerts to rescue high-value leads before they're gone.
Answer rate
avg response 1m 12s
+1 (610) 555-0142
missed · 8 min ago
+1 (212) 555-0190
missed · 26 min ago
Even more in every call
Smaller but mighty tools that work on top of every conversation.
Ask your call base
Ask in plain language — “where did the client push back on price”, “who promised to call back”. Instant answers, linked to the exact conversations. Semantic search, not keyword matching.
Topic tracking by meaning
Catch the phrases you care about by meaning, not substring — synonyms, paraphrases, slang, typos. Highlights the exact quote in the transcript and trends your hottest moments.
this week ↑
Objections, needs, intent
AI extracts every objection, need and buying signal with a timestamp. Click a signal and you’re on the exact line — no scrubbing.
Talk-time ratio
How much the rep talked vs. the client. Instantly see where a rep talked over the customer — without listening to a single minute.
Your base plays by new rules
Changed the rubric or added a metric? Re-analyze every past call in one click. Your old base is instantly re-scored to the new standard — nothing lost.
Live in days, not quarters
No rip-and-replace. Point your Voxago lines at Call Force and the pipeline runs itself.
Connect
Recordings and call metadata flow straight from your Voxago phone system — or from any other PBX through a single ingestion API.
Transcribe
Each call is transcribed with speaker diarization — manager vs. customer, talk-ratio and timestamps included.
Analyze
The AI scores the rubric, summarizes the call, and extracts objections, needs, questions and sentiment.
Improve
Dashboards, leaderboards and coaching notes turn every conversation into a concrete next action.
Ask your call data anything
A natural-language assistant over your entire call corpus. No filters, no SQL — just ask, and get answers grounded in real conversations.
- Semantic search across every transcript
- Answers cited back to the exact calls
- Spot objections and trends as they emerge
- From question to insight in seconds
Try asking
Call Force
One platform, every kind of call
Call Force scores 100% of calls across your Voxago lines — so different teams pull the exact insight they need from the same recordings.
Coach reps, close more
Turn your top performers' winning moves into a playbook the whole team follows. Score every call, shorten ramp, lift win rates.
Coaching on 100% of callsProtect CSAT on every call
Spot frustrated customers, script gaps and slow resolutions automatically — without listening to a single minute.
Teams cut handle time 8–15%QA that scales to 100%
Replace 2–5% manual sampling with automated scoring of every interaction — at the same or lower cost.
Up to 25–30% lower QA costCatch every missed disclosure
Check required disclosures and risky language across 100% of calls — proof for regulators, not a 1–3% sample.
100% reviewed vs ~2% by handOutcome ranges are industry benchmarks (2026); your results will vary.
Your calls. Your cloud. Your rules.
Call Force runs the analysis on top of your data — it never takes custody of it.
Data in your own cloud
Recordings and transcripts stay in your storage — or fully on-prem. Call Force processes, never owns.
Never trained on your data
Your conversations are yours. We don't use them to train shared models.
EU data residency
Keep processing in-region — no cross-border transfer headaches under GDPR.
SSO, audit log & your keys
Single sign-on, a full audit trail, and ingestion secured with API keys you generate.
Works on top of the stack you already have
Call Force plugs into your Voxago lines out of the box, ingests calls from any other PBX through one API, and pushes insights into your CRM.
SugarCRM
WebhooksOne ingestion API
A single, idempotent ingestion API accepts audio or a recording URL with metadata — secured with an API key you generate yourself. Voxago calls arrive automatically.
curl -X POST https://api.voxago.com/v1/ingest \ -H "X-API-KEY: $KEY" \ -F "recording_url=..." \ -F "external_id=call_1042"
Frequently asked questions
Everything you need to know about Call Force and how it fits your team.
See what your calls are really telling you
Book a 20-minute demo and we'll analyze a batch of your own calls — live.
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