Question 1

Will Voxago work with my existing IP phones?

Accepted Answer

Almost certainly — we support Yealink, Poly (Polycom), Cisco, Grandstream, Snom, Fanvil, Htek, Panasonic, and Gigaset out of the box. Zero-touch provisioning means you plug them in, they configure themselves.

Question 2

Which operating systems do you support?

Accepted Answer

Windows 10/11, macOS 11+, Ubuntu 20.04+ (and other modern Linux distros), iOS 15+, and Android 9+. A browser-based web app is also available — no install required.

Question 3

What's the API uptime SLA?

Accepted Answer

99.99% — same as the voice platform itself. Both API and voice run on geo-redundant infrastructure with automatic failover.

Question 4

How fast is your support response time?

Accepted Answer

Under 5 minutes for urgent issues (line down, call quality), under 2 hours for standard tickets — 24/7, 365 days a year. Real humans in Florida, not chatbot escalation queues.

Question 5

How can I reach support?

Accepted Answer

Phone (888) 477-7795, in-app chat, email support@voxago.com, or open a ticket from the admin portal. All channels go to the same team — same SLA, same humans.

Voxago Support

Common support questions